Customer Support Ticket Agent
aka “Support Inbox” in the catalogSupport tickets answered from your own docs, escalations arrive pre-investigated, trends reported weekly
- Ticket SweepEvery 20 minutes
- Weekly TrendsWeekly on Monday at 09:00
Category
Runtime
The Customer Support Ticket Agent, on autopilot
Each task runs on its own schedule in a managed environment. Adjust any of them, or add your own.
- task #01Ticket SweepEvery 20 minuteslast run · completed
- task #02Weekly TrendsWeekly on Monday at 09:00last run · completed
Every 20 minutes
Ticket Sweep
Sweep the configured support channel for tickets that are new or newly replied-to since the last sweep (state in ~/state/tickets.json). Triage each: severity P0-P3, product area, duplicate check. For P2/P3 with a docume…
Weekly on Monday at 09:00
Weekly Trends
Send the Monday support report: ticket volume by category vs. last week, median first-response and resolution time, the 3 most repeated issues (with a knowledge-base article written or updated in ~/kb/ for each), draft-…
What it delivers
A sample of what the Customer Support Ticket Agent produces. Illustrative, with fictional data.
Ticket Sweep · Every 20 minutes
Sweep the configured support channel for tickets that are new or newly replied-to since the last sweep (state in ~/state/tickets.json). Triage each: severity P0-P3, product area, duplicate check. For P2/P3 with a docume…
Delivered to your inbox, Slack, or Telegram.
Keeps its own workspace
The agent maintains a persistent workspace between runs, so context carries forward instead of starting from scratch every time.
- 01Who the owner is: business, timezone, quiet hours, delivery channel
Deploy this template and Qoren provisions a dedicated, managed cloud environment: no Docker, VPS, or server upkeep. Tailor the persona, schedules, and tools, use the managed model key or bring your own, and the agent stays online with activity, usage, and spend in one dashboard.
How deployment worksSee pricing
- Category
- Support
- Runtime
- Hermes
- Scheduled tasks
- 2
- Hosting
- Fully managed
Customer Support Ticket Agent template questions
What does the Customer Support Ticket Agent template do?
Support tickets answered from your own docs, escalations arrive pre-investigated, trends reported weekly It runs 2 scheduled tasks on a managed cloud environment.
Which runtime does the Customer Support Ticket Agent use?
It runs on the Hermes runtime in a dedicated cloud environment that Qoren provisions and keeps online for you.
How often does the Customer Support Ticket Agent run?
On a schedule you control. Out of the box it runs every 20 minutes, weekly on monday at 09:00. You can change the cadence, or trigger it on demand.
Will the Customer Support Ticket Agent do things without my approval?
No. It drafts and prepares the work, and you stay in control of anything that leaves your business. A reply, an invoice reminder, or a public post is written for your approval, not sent on its own.
What do I need to connect before it works?
Start from the template and connect the tools it needs, then set a model key: use the managed key included with your plan, or bring your own on any plan. The Customer Support Ticket Agent runs on the Hermes runtime.
Templates that pair well with this one.
Deploy it alongside these to cover the whole workflow.
Explore use casesDeploy the Customer Support Ticket Agent today.
Sign in, start from this template, and go live in minutes. Plans from $39/mo.